Start a new topic
Answered

Incident: Dropouts

3/16/22 - We've been getting incidents about dropouts. We're currently working on a fix for this. Will update this thread when we have an update.


Best Answer

When streaming music to WiiM Mini, there's regular dropout. You can resolve this with the following steps. 

Check wireless signal strength of WiiM Mini on WiiM Home App

           Go to devices tab > tap device setting gear icon > Wi-Fi status > Wi-Fi strength, ensure it states 'very good' or 'Excellent'. If not, please place your device closer to your router.

 

Connect WiiM Mini to 5 Ghz Wi-Fi band of your router

           If your router supports 5 Ghz Wi-Fi band, connect the Mini to 5 Ghz band instead of 2.4 Ghz band since it provides much higher bandwidth and has less wireless interference. If your router has the same wireless name for 2.4 Ghz and 5 Ghz bands, you can ensure it's connected to 5 Ghz band by selecting devices tab > tap device setting gear icon > Wi-Fi status > switch on 5 Ghz only. 


Any update on the constant dropouts? Specifically Amazon Music HD for me.

We are still fixing the dropouts issues and will release a new firmware to improve that in a few days.

Answer

When streaming music to WiiM Mini, there's regular dropout. You can resolve this with the following steps. 

Check wireless signal strength of WiiM Mini on WiiM Home App

           Go to devices tab > tap device setting gear icon > Wi-Fi status > Wi-Fi strength, ensure it states 'very good' or 'Excellent'. If not, please place your device closer to your router.

 

Connect WiiM Mini to 5 Ghz Wi-Fi band of your router

           If your router supports 5 Ghz Wi-Fi band, connect the Mini to 5 Ghz band instead of 2.4 Ghz band since it provides much higher bandwidth and has less wireless interference. If your router has the same wireless name for 2.4 Ghz and 5 Ghz bands, you can ensure it's connected to 5 Ghz band by selecting devices tab > tap device setting gear icon > Wi-Fi status > switch on 5 Ghz only. 

Login or Signup to post a comment