Common Troubleshooting Issues

Firmware Updates
Currently, there is no way to manually force a manual update to your device. Currently all firmware updates happen automatically. Automatic Updates ...
Thu, Oct 27, 2022 at 2:39 PM
WiiM device isn't connecting or there is no sound coming out
TABLE OF CONTENTS WiiM Home app can't find my device No sound coming from WiiM Mini No sound coming from WiiM Pro WiiM Home app can't fi...
Wed, Feb 1, 2023 at 2:34 PM
I got humming (buzzing) sound on my speaker when I'm using Aux-out interface on WiiM Mini. Why? How can I fix it?
If you hear a hum or buzz coming from the loudspeakers when connected with the WiiM Mini's analog Aux-out port, there are two possible causes depending ...
Wed, Jul 19, 2023 at 2:27 PM
WiiM Mini goes offline after being idle
If you're experiencing this issue, please send us a ticket by submitting feedback through the WiiM Mini App > Settings > Feedback. Please also...
Tue, May 24, 2022 at 1:47 PM
Can you rename the device in case you have more than one?
Yes, you can rename it with the WiiM Home App. If you've added your products to the Apple Home app or Alexa App, when you rename your WiiM Mini in the W...
Fri, Aug 12, 2022 at 11:50 PM
Device is disconnecting and I have multiple TP-link routers in my home. Why is this happening?
If you have multiple routers and have the same SSID but they may not actually be on the same network. To help config your TPlink router to AP mode, you ...
Wed, Jun 22, 2022 at 2:07 PM
WiiM is playing but I hear no sound
Background   The most common cause of this issue is the wrong audio output selection.  WiiM Mini can output the audio in one of its analog audio (Aux-...
Sat, Jun 10, 2023 at 11:01 PM
How to send the output of WiiM device wirelessly to another BT devices such as speaker or headphone?
WiiM Mini, WiiM Pro, WiiM Pro Plus, and WiiM Amp all feature two-way Bluetooth communication. This allows you to wirelessly send audio from your WiiM device...
Mon, Mar 4, 2024 at 11:17 PM
No sound with SPDIF out
Background   The most common cause of this issue is due to the wrong selection of the audio output port. The WiiM Mini only outputs the audio in one of it...
Tue, Jun 13, 2023 at 3:29 PM